Building a reliable and highly availble product, though active engagement in incidents and postmortems and guiding the team towards SRE an transformation, by fostering a mindset focused on triage and root cause analysis. Additionally, worked as an SRE Product Owner within the ANZ region with an aim to infuse agile methodology into daily operations via project work. Managed and prioritized the product backlog for collaborating with engineering teams to define and implement SLOs/SLIs while also working to onboard alerts onto the existing observability platform.

An SRE evangelist, handling incidents as a first line responder and spear-heading blameless incident postmortems. Assisting service teams in adopting best practices in terms of deployments, alerting and metrics, while managing tooling and maintenance of the public cloud infrastucture.

Ensuring customer success through incident management and maintaining client usage metrics, assiting the QA team in post/pre deployment testing while advocating for adoption of SRE practices in metrics and observability. Maintaning the hybrid cloud environment while developing good process as well as product documentation.